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What Happens to Your Body When You Sit All Day The average Australian adult spends between 8 and 10 hours a day sitting. Between the morning commute, a full…
If you’re experiencing pain or have been referred for imaging, you may be wondering what a kidney ultrasound actually shows. A kidney ultrasound is used to assess the size, shape,…
If you’ve been referred for a scan, you might be wondering what a gallstones ultrasound actually shows. In simple terms, a gallstones ultrasound can detect solid particles within the gallbladder…
If you’re experiencing pain, tingling, or discomfort in the shoulder or upper arm, you might be wondering what’s causing it. One possible explanation is thoracic outlet syndrome, a condition where…
If you’ve noticed swelling in one leg but not the other, it’s natural to wonder what might be causing it. In many cases, this can be linked to circulation issues,…
If you’re experiencing calf pain, it can be difficult to know whether it’s caused by a muscle issue or something related to circulation. In many cases, this pain may come…
If you’ve noticed visible veins or a heavy feeling in the legs, you may be experiencing venous insufficiency symptoms. This condition occurs when blood does not flow properly through the…
If your doctor has recommended imaging, you might be wondering about ultrasound vs MRI and which one you actually need. In simple terms, both scans produce images of the body,…
If you’re experiencing pain on the outside of your hip, especially when lying on your side or walking, your doctor may suspect hip bursitis. This condition occurs when a small…
As a bulk-billing practice, we are deeply committed to providing accessible, high-quality healthcare to our community. To sustain this service, we rely on our appointments being filled. When an appointment is missed or cancelled at the last minute, it results in lost resources that make it increasingly difficult for us to maintain our bulk-billing model for everyone.
To help us continue serving the community efficiently, please note our policy regarding attendance:
Timely Cancellations: If you are unable to attend your scheduled appointment, we kindly ask that you provide us with as much notice as possible so that we may offer the time slot to another patient in need.
Booking Limitations: Patients who miss their appointments without notice (no-shows) or cancel on short notice may have their future booking privileges suspended at our practice.
Our Discretionary Approach: We understand that genuine emergencies and unforeseen circumstances occur. Decisions regarding future bookings are made at management’s discretion, thoughtfully taking into account the specific situation and your past attendance history.
Thank you for your cooperation and for partnering with us to keep essential medical imaging bulk-billed and accessible to all.
2. Patient Behaviour Policy
We understand that undergoing medical imaging can be an anxious and stressful experience, and our team is fully dedicated to supporting you with care and empathy. However, creating a safe, calm, and respectful environment for our staff and other patients is our utmost priority.
To ensure our practice remains a safe space for everyone, we observe a strict Zero Tolerance Policy:
Professional Boundaries: We expect all interactions with our team whether in person, over the phone, or via digital communication—to be respectful. Rude, aggressive, abusive, demanding, or entitled behaviour will not be tolerated under any circumstances.
Service Discontinuation: Our staff have the right to work in a safe environment free from hostility. Patients who exhibit unacceptable behaviour will be asked to leave immediately and will no longer be permitted to book future appointments with our clinic.
We appreciate your understanding and cooperation in keeping our clinic a safe, polite, and welcoming environment for everyone.
