Note: We do not offer pregnancy or pelvis ultrasounds.

Privacy Policy

Privacy Policy

Your Privacy at Capri Ultrasound

At Capri Ultrasound, we are committed to safeguarding your personal information and ensuring your privacy is protected. This Privacy Policy outlines how we collect, use, store, and disclose personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you consent to the collection and use of your information as described in this policy.

We collect personal information necessary to provide you with high-quality medical care. This may include:
  • Personal Details: Your name, date of birth, address, phone number, email address, and Medicare or private health insurance details.
  • Medical Information: Relevant medical history, referrals, and diagnostic results to assist with your ultrasound and diagnosis.
  • Payment Information: For patients not covered by Medicare or bulk-billing, we may collect billing details, such as credit card or bank information.
We may also collect additional information during your interaction with our website, such as your IP address and browser details, to improve your user experience.

We collect information in several ways:
  • Directly from you: When you book an appointment, fill out forms, or speak to us via phone, email, or in person.
  • Through referrals: From your doctor or healthcare provider, as part of the medical referral process.
Via our website: When you interact with us through online booking forms or general enquiries.

We use your personal information to:

  • Provide medical services: To perform ultrasound scans, analyse diagnostic data, and communicate with your referring doctor or healthcare provider.
  • Communicate with you: To confirm appointments, share results, or provide updates on our services.
  • Billing and payments: To process Medicare claims or private payments for services rendered.
  • Improve our services: To analyse and improve the functionality of our website and booking systems.

    • We only use your information for the purposes outlined above and take care to ensure it is handled securely.

    We respect your privacy and will not share your personal information with third parties, except in the following circumstances:
    • Medical professionals: Your information may be shared with doctors, specialists, or healthcare providers involved in your care.
    • Government agencies: We may share data with Medicare or other government bodies for billing and compliance purposes.
    • Legal requirements: We may disclose personal information when required by law, such as in response to a court order or legal investigation.
    We do not sell or share your information for marketing purposes.

    We take the protection of your personal data seriously and have implemented measures to ensure it is secure. This includes:
    • Secure storage: Your information is stored in secure databases and protected by encryption where appropriate.
    • Limited access: Access to your information is restricted to authorised staff members and healthcare providers.
    • Online security: We use secure systems for our website and online booking forms to prevent unauthorised access to your data.
    While we take all reasonable steps to protect your data, no system is completely secure. If you have concerns about data security, please let us know.

    You have the right to access the personal information we hold about you. If you believe the information we hold is incorrect or incomplete, you can request that we update or correct it.
    To access or correct your personal information, please contact us at admin@capriultrasound.com.au. We will respond to your request within a reasonable timeframe.

    Our website may use cookies to improve your experience. Cookies are small data files stored on your device that allow us to remember your preferences and track website usage.

    We may also use website analytics tools, such as Google Analytics, to collect non-personal information like IP addresses, browser type, and pages visited. This helps us understand how our website is used and improve its functionality.

    You can disable cookies in your browser settings, but doing so may affect your ability to use certain features on our website

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and the updated policy will take effect as soon as it is published.

    Contact Us

    If you have any questions or concerns about how we handle your personal information, please contact us at:
    Phone:
    (07) 5619 8144
    Fax:
    (07) 5619 8148
    Email
    admin@capriultrasound.com.au
    We take your privacy seriously and are happy to address any concerns you may have.
    Book Now
    © 2026
    Capri Ultrasound. All rights reserved.
    Protected by reCAPTCHA - Privacy | Terms
    Developed by

    Attendance and Late Cancellation Policy

    As a bulk-billing practice, we are deeply committed to providing accessible, high-quality healthcare to our community. To sustain this service, we rely on our appointments being filled. When an appointment is missed or cancelled at the last minute, it results in lost resources that make it increasingly difficult for us to maintain our bulk-billing model for everyone.
    To help us continue serving the community efficiently, please note our policy regarding attendance:
    • Timely Cancellations: If you are unable to attend your scheduled appointment, we kindly ask that you provide us with as much notice as possible so that we may offer the time slot to another patient in need.
    • Booking Limitations: Patients who miss their appointments without notice (no-shows) or cancel on short notice may have their future booking privileges suspended at our practice.
    • Our Discretionary Approach: We understand that genuine emergencies and unforeseen circumstances occur. Decisions regarding future bookings are made at management’s discretion, thoughtfully taking into account the specific situation and your past attendance history.
    Thank you for your cooperation and for partnering with us to keep essential medical imaging bulk-billed and accessible to all.

    2. Patient Behaviour Policy
    We understand that undergoing medical imaging can be an anxious and stressful experience, and our team is fully dedicated to supporting you with care and empathy. However, creating a safe, calm, and respectful environment for our staff and other patients is our utmost priority.
    To ensure our practice remains a safe space for everyone, we observe a strict Zero Tolerance Policy:
    • Professional Boundaries: We expect all interactions with our team whether in person, over the phone, or via digital communication—to be respectful. Rude, aggressive, abusive, demanding, or entitled behaviour will not be tolerated under any circumstances.
    • Service Discontinuation: Our staff have the right to work in a safe environment free from hostility. Patients who exhibit unacceptable behaviour will be asked to leave immediately and will no longer be permitted to book future appointments with our clinic.
    We appreciate your understanding and cooperation in keeping our clinic a safe, polite, and welcoming environment for everyone.