If you’re experiencing calf pain, it can be difficult to know whether it’s caused by a muscle issue or something related to circulation. In many cases, this pain may come…
If you have visible veins, aching legs, or a heavy feeling in the legs, your doctor may recommend a varicose vein ultrasound. This scan is used to check how blood…
What is a vascular ultrasound and what does it assess? A vascular ultrasound is a non-invasive scan that uses soundwaves to examine blood flow through your arteries and veins. It…
What role does ultrasound play in guiding treatment decisions? Ultrasound is often one of the first imaging tests doctors use to diagnose a condition and determine the next step in…
What is a Doppler Ultrasound? A Doppler ultrasound is a non-invasive medical scan that uses soundwaves to measure blood flow through your arteries and veins. It’s most commonly used to…
Do I need an ultrasound for varicose veins, and what will it show? If you’re experiencing leg swelling, pain, or visible veins, a varicose vein ultrasound is the key diagnostic…
A doppler ultrasound is a specialised type of scan used to measure blood flow through your blood vessels. It’s commonly used to check circulation in your legs, neck, and other…
Noticed leg swelling after a flight, long car trip, or even just from sitting too long? While it may seem minor, leg swelling after flight or during periods of inactivity…
Wondering if your leg swelling could be something serious? A vascular ultrasound can help detect issues like deep vein thrombosis (DVT), superficial vein thrombosis (SVT), or venous incompetency – all…
What causes tingling, numbness or weakness in your arm or hand? One possible cause is thoracic outlet syndrome, a condition that happens when nerves or blood vessels are compressed, usually…
As a bulk-billing practice, we are deeply committed to providing accessible, high-quality healthcare to our community. To sustain this service, we rely on our appointments being filled. When an appointment is missed or cancelled at the last minute, it results in lost resources that make it increasingly difficult for us to maintain our bulk-billing model for everyone.
To help us continue serving the community efficiently, please note our policy regarding attendance:
Timely Cancellations: If you are unable to attend your scheduled appointment, we kindly ask that you provide us with as much notice as possible so that we may offer the time slot to another patient in need.
Booking Limitations: Patients who miss their appointments without notice (no-shows) or cancel on short notice may have their future booking privileges suspended at our practice.
Our Discretionary Approach: We understand that genuine emergencies and unforeseen circumstances occur. Decisions regarding future bookings are made at management’s discretion, thoughtfully taking into account the specific situation and your past attendance history.
Thank you for your cooperation and for partnering with us to keep essential medical imaging bulk-billed and accessible to all.
2. Patient Behaviour Policy
We understand that undergoing medical imaging can be an anxious and stressful experience, and our team is fully dedicated to supporting you with care and empathy. However, creating a safe, calm, and respectful environment for our staff and other patients is our utmost priority.
To ensure our practice remains a safe space for everyone, we observe a strict Zero Tolerance Policy:
Professional Boundaries: We expect all interactions with our team whether in person, over the phone, or via digital communication—to be respectful. Rude, aggressive, abusive, demanding, or entitled behaviour will not be tolerated under any circumstances.
Service Discontinuation: Our staff have the right to work in a safe environment free from hostility. Patients who exhibit unacceptable behaviour will be asked to leave immediately and will no longer be permitted to book future appointments with our clinic.
We appreciate your understanding and cooperation in keeping our clinic a safe, polite, and welcoming environment for everyone.
