What role does ultrasound play in guiding treatment decisions? Ultrasound is often one of the first imaging tests doctors use to diagnose a condition and determine the next step in…
If you’re wondering how long ultrasound results take, you’re not alone, and the answer depends on where you go for your scan. In most clinics, ultrasound results can take anywhere…
Abdominal pain is common, but how do you know when it’s serious enough to need an ultrasound abdominal pain scan? If your discomfort is persistent, severe, or accompanied by other…
If you’ve noticed a lump, pain, or unusual symptom, it’s normal to feel concerned. Many people ask, can ultrasound detect cancer? While ultrasound can’t confirm a cancer diagnosis, it often…
Experiencing persistent stomach pain, bloating, or unexplained discomfort? Your body might be trying to tell you something. An abdominal ultrasound is a safe, non-invasive imaging technique that provides valuable insights…
Early detection of vascular diseases like deep vein thrombosis (DVT), aneurysms, and peripheral artery disease (PAD) can significantly reduce the risk of serious complications. At Capri Ultrasound, we offer advanced…
For residents and visitors on the Gold Coast, access to reliable and affordable healthcare is a priority. Capri Ultrasound provides a wide range of diagnostic imaging services, all conveniently located…
Healthcare affordability is a significant concern, particularly when it comes to diagnostic imaging. Capri Ultrasound on the Isle of Capri ensures patients can access vital ultrasound services with the benefit…
As a bulk-billing practice, we are deeply committed to providing accessible, high-quality healthcare to our community. To sustain this service, we rely on our appointments being filled. When an appointment is missed or cancelled at the last minute, it results in lost resources that make it increasingly difficult for us to maintain our bulk-billing model for everyone.
To help us continue serving the community efficiently, please note our policy regarding attendance:
Timely Cancellations: If you are unable to attend your scheduled appointment, we kindly ask that you provide us with as much notice as possible so that we may offer the time slot to another patient in need.
Booking Limitations: Patients who miss their appointments without notice (no-shows) or cancel on short notice may have their future booking privileges suspended at our practice.
Our Discretionary Approach: We understand that genuine emergencies and unforeseen circumstances occur. Decisions regarding future bookings are made at management’s discretion, thoughtfully taking into account the specific situation and your past attendance history.
Thank you for your cooperation and for partnering with us to keep essential medical imaging bulk-billed and accessible to all.
2. Patient Behaviour Policy
We understand that undergoing medical imaging can be an anxious and stressful experience, and our team is fully dedicated to supporting you with care and empathy. However, creating a safe, calm, and respectful environment for our staff and other patients is our utmost priority.
To ensure our practice remains a safe space for everyone, we observe a strict Zero Tolerance Policy:
Professional Boundaries: We expect all interactions with our team whether in person, over the phone, or via digital communication—to be respectful. Rude, aggressive, abusive, demanding, or entitled behaviour will not be tolerated under any circumstances.
Service Discontinuation: Our staff have the right to work in a safe environment free from hostility. Patients who exhibit unacceptable behaviour will be asked to leave immediately and will no longer be permitted to book future appointments with our clinic.
We appreciate your understanding and cooperation in keeping our clinic a safe, polite, and welcoming environment for everyone.
