A sports injury ultrasound is one of the quickest, most effective ways to confirm what’s going on, so you can get the right treatment and return to the activities you…
Stroke is a major high-stakes health concern and can strike without warning, often leaving lasting impacts. The good news? Many strokes are preventable, especially those caused by narrowing in the…
For many Australians, high blood pressure (hypertension) is a daily concern, often managed with medications, diet changes, and lifestyle adjustments. But what if your elevated blood pressure isn’t just a…
Foot and heel pain are some of the most common complaints seen in clinics across Australia. Whether it’s the result of overuse, a sports injury, or a chronic condition like…
Knee pain and injury are common issues among Australians, from athletes and tradies to retirees and office workers. Whether it’s a sudden injury or ongoing discomfort, a knee ultrasound is…
If you’ve been referred for a venous ultrasound, you might be wondering what it is, why you need it, and what it can detect. This quick, non-invasive scan is commonly…
If your doctor has referred you for an arterial ultrasound, you may be wondering what it actually involves and why it’s necessary. This quick, non-invasive test can provide vital information…
If you’ve been referred for a vascular ultrasound, you might be wondering what the scan is used for and what it actually detects. Whether you’re experiencing leg swelling, suspected blood…
If you’ve been referred for a musculoskeletal ultrasound, you might be wondering what exactly it involves. Whether it’s for a sports injury, tendon pain, or swelling in your joints, this…
The cost of an ultrasound can be a real concern for many patients, especially when they’re unsure what’s covered by Medicare or if they’ll be out of pocket. Whether it’s…
As a bulk-billing practice, we are deeply committed to providing accessible, high-quality healthcare to our community. To sustain this service, we rely on our appointments being filled. When an appointment is missed or cancelled at the last minute, it results in lost resources that make it increasingly difficult for us to maintain our bulk-billing model for everyone.
To help us continue serving the community efficiently, please note our policy regarding attendance:
Timely Cancellations: If you are unable to attend your scheduled appointment, we kindly ask that you provide us with as much notice as possible so that we may offer the time slot to another patient in need.
Booking Limitations: Patients who miss their appointments without notice (no-shows) or cancel on short notice may have their future booking privileges suspended at our practice.
Our Discretionary Approach: We understand that genuine emergencies and unforeseen circumstances occur. Decisions regarding future bookings are made at management’s discretion, thoughtfully taking into account the specific situation and your past attendance history.
Thank you for your cooperation and for partnering with us to keep essential medical imaging bulk-billed and accessible to all.
2. Patient Behaviour Policy
We understand that undergoing medical imaging can be an anxious and stressful experience, and our team is fully dedicated to supporting you with care and empathy. However, creating a safe, calm, and respectful environment for our staff and other patients is our utmost priority.
To ensure our practice remains a safe space for everyone, we observe a strict Zero Tolerance Policy:
Professional Boundaries: We expect all interactions with our team whether in person, over the phone, or via digital communication—to be respectful. Rude, aggressive, abusive, demanding, or entitled behaviour will not be tolerated under any circumstances.
Service Discontinuation: Our staff have the right to work in a safe environment free from hostility. Patients who exhibit unacceptable behaviour will be asked to leave immediately and will no longer be permitted to book future appointments with our clinic.
We appreciate your understanding and cooperation in keeping our clinic a safe, polite, and welcoming environment for everyone.
