Note: We do not offer pregnancy or pelvis ultrasounds.

Terms &
Conditions

Terms &
Conditions

T&C’s

Welcome to Capri Ultrasound. By using our website or services, you agree to
comply with and be bound by the following Terms and Conditions. Please read them
carefully. If you do not agree with any part of these terms, please do not use our services or website.

Capri Ultrasound offers a range of ultrasound services, including general, musculoskeletal, small parts, vascular, and urgent ultrasounds. All services are provided by an experienced sonographer in accordance with clinical best practices and Australian healthcare standards.
  • Eligibility for Services: A valid referral from a GP, specialist, or podiatrist is required to access ultrasound services.
  • Bulk Billing: Most ultrasound services are bulk-billed for eligible Medicare card holders.

  • Booking an Appointment: Appointments can be booked online, by phone, or as a walk-in (subject to availability). We recommend booking in advance to secure your preferred time.
  • Late Arrivals: If you are running late for your appointment, please inform us as soon as possible. We will do our best to accommodate you, but late arrivals may require rescheduling.
  • Cancellation Policy: If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours’ notice. Failure to do so may result in a cancellation fee.

  • Bulk-Billing: For eligible Medicare card holders, most ultrasounds will be bulk-billed, provided the required Medicare criteria are met.
  • Private Billing: Patients who are not eligible for bulk-billing or Medicare rebates (such as non-Medicare card holders or for non-rebatable services) will be required to pay privately. Private billing details and costs will be discussed with you before the appointment.
  • Workers’ Compensation: Patients covered by workers' compensation must obtain approval for the service before the scan. Without approval, the patient will be privately billed.
  • Payment Methods: We accept payments via EFTPOS. A 1.4% surcharge applies to all card transactions.

By using our services, you consent to the collection and use of your personal and medical information in accordance with our Privacy Policy. We collect your information to provide ultrasound services, process billing, and communicate with your referring doctor or healthcare provider.
For more information, please refer to our Privacy Policy.

  • Turnaround Time: We aim to deliver ultrasound reports within 24-48 hours. For urgent cases, we prioritise results to ensure timely reporting.
  • Accessing Results: Your referring doctor will receive the results electronically. Patients may also access their results through the online patient portal, which will be linked via our website.
  • Urgent Reports: If your scan is urgent, please inform us when booking so we can expedite your results.
  • All results must be discussed with your referring doctor, podiatrist or other professional involved in the management of your health. It is against practice policy to discuss results directly with patients. Please do not ask as refusal may offend.

While we strive to provide accurate and reliable services, Capri Ultrasound is not responsible for:
  • Any adverse health outcomes or missed diagnoses resulting from the use of our services.
  • Any delays in reporting due to factors beyond our control, such as technical issues or external provider delays.
  • Any direct or indirect damages arising from the use of our website or services, except as required by Australian law.

All content on this website, including text, images, logos, and other materials, is the property of Capri Ultrasound and is protected by copyright laws. You may not reproduce, distribute, or use any content from this website without prior written permission from Capri Ultrasound.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on our website, and continued use of our services or website following any changes indicates your acceptance of the updated terms.

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes arising from the use of our services or website will be subject to the exclusive jurisdiction of the courts of Queensland.

Contact Us

If you have any questions or concerns about how we handle your personal information, please contact us at:
Phone:
(07) 5619 8144
Fax:
(07) 5619 8148
Email
admin@capriultrasound.com.au
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Capri Ultrasound. All rights reserved.
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Attendance and Late Cancellation Policy

As a bulk-billing practice, we are deeply committed to providing accessible, high-quality healthcare to our community. To sustain this service, we rely on our appointments being filled. When an appointment is missed or cancelled at the last minute, it results in lost resources that make it increasingly difficult for us to maintain our bulk-billing model for everyone.
To help us continue serving the community efficiently, please note our policy regarding attendance:
  • Timely Cancellations: If you are unable to attend your scheduled appointment, we kindly ask that you provide us with as much notice as possible so that we may offer the time slot to another patient in need.
  • Booking Limitations: Patients who miss their appointments without notice (no-shows) or cancel on short notice may have their future booking privileges suspended at our practice.
  • Our Discretionary Approach: We understand that genuine emergencies and unforeseen circumstances occur. Decisions regarding future bookings are made at management’s discretion, thoughtfully taking into account the specific situation and your past attendance history.
Thank you for your cooperation and for partnering with us to keep essential medical imaging bulk-billed and accessible to all.

2. Patient Behaviour Policy
We understand that undergoing medical imaging can be an anxious and stressful experience, and our team is fully dedicated to supporting you with care and empathy. However, creating a safe, calm, and respectful environment for our staff and other patients is our utmost priority.
To ensure our practice remains a safe space for everyone, we observe a strict Zero Tolerance Policy:
  • Professional Boundaries: We expect all interactions with our team whether in person, over the phone, or via digital communication—to be respectful. Rude, aggressive, abusive, demanding, or entitled behaviour will not be tolerated under any circumstances.
  • Service Discontinuation: Our staff have the right to work in a safe environment free from hostility. Patients who exhibit unacceptable behaviour will be asked to leave immediately and will no longer be permitted to book future appointments with our clinic.
We appreciate your understanding and cooperation in keeping our clinic a safe, polite, and welcoming environment for everyone.